Where products are proved to be faulty (not applicable if damaged in transit) Dance Desire is happy to exchange that item for the same product or give a full refund (including postage).
If goods are returned for a refund, all postage costs are the responsibility of the customer. A restocking fee of 15% will apply. The restocking fee will not apply if you are exchanging for an alternative size or product.
- There are no returns on sale items.
- Due to health regulations we cannot accept returns on hosiery or underwear.
- If you change your mind about a product for any reason and wish to return it, a 15% restocking fee applies.
Returns will only be accepted if:
- the product is found to be faulty
- the incorrect size has been ordered
- the product is returned in its original packaging (unworn and in its original condition) with all labels/tags attached
- goods are returned within seven days of invoice date
- a Return Authorisation Number (RAN) has been issued
You can request a RAN by emailing us with: your name, address, phone number and details of the fault and instructions as to whether you would prefer a replacement or refund.
Not included is non-returnable items (i.e. giftware, RAD and library items, hosiery/underwear and goods damaged in transit).
Please Note: We do not accept responsibility for goods lost in transit.
PLEASE POST ALL RETURNS TO
4/24 Central Park Ave
ASHMORE QLD 4214
CANCELLING YOUR ORDER
If you need to cancel your order please contact us by phone or email. We will provide you with a refund and notify you via SMS or email as soon as this is completed.