DANCE DESIRE RETURNS POLICY
This policy applies to online and in-store purchases.
Dance Desire aims to provide the best possible service. If you’re unhappy with an item you have received or it’s just not quite right, please get in touch with our friendly online team to arrange an exchange, return or refund (if eligible). Please read our returns policy and conditions carefully to ensure you are eligible to return.
- If goods are returned for a refund a 15% restocking fee will apply. The restocking fee will not be applied if you are exchanging for an alternative size or product.
- Items must be returned within 30 days from the date of delivery, in new and unused condition with all original labels/tags attached.
- Items must be unaltered, unworn, undamaged and unwashed, while in the customer’s possession.
- Free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder.
- For health reasons and personal hygiene, underwear, tights, earrings and body stockings are not eligible for return. For exceptions in some circumstances please contact our team.
- Shoes must be tried on indoors.
Please read further for more detailed information.
Return postage is paid for by the customer.
Please post your Dance Desire purchase back to the following address:
Dance Desire
Attn: Returns
4/24 Central Park Ave
ASHMORE QLD 4214
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning for an exchange, the customer must organise shipping for the new item. We recommend enclosing a satchel with your original item/s and keeping record of the tracking.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, we recommend using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The customer is responsible for organising shipping costs for any returns or refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note a restocking fee of 15% applies to refunded items.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@dancedesire.com.au
Sale Items
Only full priced items may be refunded. Sale items cannot be refunded or exchanged as they are FINAL SALE.
In-store Refunds
These can be processed on the spot if eligible. A 15% restocking fee will be applicable.
If you are wanting to exchange for a different size, colour or for a defective product, please contact us.
All sale items are FINAL SALE and cannot be exchanged or refunded unless faulty.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Contact us at sales@dancedesire.com.au for questions related to refunds and returns.
